Política de privacidad

YnTex Privacy Policy

Last Updated: 31 August 2026

At YnTex, we respect the privacy of our customers and visitors and are committed to protecting personal information collected through our online store.

This Privacy Policy explains how YnTex collects, uses, stores, shares, and protects personal information when customers visit or make purchases through www.yntex.shop, create or use a customer account, interact with our services, submit returns or refunds, communicate with us, or otherwise use the YnTex website and related services.

This Privacy Policy should be read alongside any other applicable terms and policies available on our website.

1. Who We Are

YnTex is a United Kingdom-based online retailer specialising in consumer electronics, gaming consoles, video games, computers, smartphones, electronic accessories, and related technology products.

For the purposes of applicable data protection legislation, YnTex is responsible for determining how personal information covered by this Privacy Policy is used, except where another organisation independently determines how it processes information.

Our official website is:

www.yntex.shop

For privacy-related enquiries:

support@yntex.shop

2. Information We Collect

The personal information we collect depends on how a customer interacts with YnTex.

We may collect information including:

• Full name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Customer account information;
• Order information;
• Products purchased;
• Transaction information;
• Payment-related information;
• Delivery information;
• Return and refund information;
• Communications with YnTex;
• Customer preferences;
• Device and browser information;
• IP address;
• Website activity;
• Cookie and similar technology information;
• Fraud and security information; and
• Other information customers voluntarily provide to us.

We aim to collect only information reasonably necessary for operating our online store, providing our services, complying with legal obligations, protecting our business, and improving the customer experience.

3. Customer Account Information

Customers may create or use a YnTex customer account to access features of our online store.

When a customer uses an account, we may process information such as:

• Name;
• Email address;
• Account identifiers;
• Saved addresses;
• Order history;
• Return requests;
• Refund information;
• Account preferences; and
• Account activity.

This information allows YnTex to provide account functionality and enable customers to manage relevant aspects of their purchases.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share account access information with unauthorised persons.

4. Orders and Purchases

When a customer places an order through YnTex, we collect and process information necessary to complete the transaction.

This may include:

• Customer name;
• Contact information;
• Billing information;
• Shipping information;
• Products ordered;
• Order value;
• Payment status;
• Transaction identifiers;
• Delivery method;
• Delivery status; and
• Information necessary to fulfil the order.

We use this information to process purchases, arrange fulfilment and delivery, communicate important order information, handle returns and refunds, prevent fraud, maintain transaction records, and comply with legal requirements.

5. Payment Information

Payments made through YnTex may be processed using third-party payment providers.

Depending on the payment method selected, payment providers may process information such as:

• Cardholder name;
• Billing address;
• Payment card details;
• Bank or payment account information;
• Transaction identifiers;
• Payment authentication information; and
• Fraud-prevention information.

YnTex may receive information confirming whether a payment was authorised or completed, together with transaction information necessary to manage an order.

Where payment information is processed directly by an independent payment provider, that provider may process personal information under its own privacy practices and legal responsibilities.

YnTex does not claim to independently store complete payment card details where those details are handled directly by authorised payment processors.

6. Shipping and Delivery Information

To fulfil orders, YnTex may process and provide necessary information to shipping, logistics, fulfilment, and courier providers.

This may include:

• Customer name;
• Delivery address;
• Telephone number;
• Email address where required;
• Order or shipment reference;
• Package information; and
• Delivery instructions.

This information is used to arrange shipment, provide tracking, complete customs procedures where applicable, communicate delivery updates, and deliver products to customers.

Because YnTex provides worldwide shipping, delivery information may be processed by organisations operating outside the United Kingdom when necessary to complete an international shipment.

7. Returns and Refunds

Customers can submit eligible returns through the Return & Refund Page on www.yntex.shop or through their YnTex customer account.

When a return or refund is requested, we may process information including:

• Order number;
• Customer identity;
• Product information;
• Reason for return;
• Photographs or videos submitted as evidence;
• Product serial numbers where applicable;
• Return shipping information;
• Inspection information;
• Refund status; and
• Relevant payment information.

This information is used to assess return eligibility, process returned products, issue applicable refunds, investigate damaged or faulty products, prevent fraudulent returns, and maintain appropriate transaction records.

8. Information Collected Automatically

When someone visits www.yntex.shop, certain technical information may be collected automatically.

Depending on the technologies and services used by the website, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Approximate location derived from an IP address;
• Pages viewed;
• Products viewed;
• Links clicked;
• Referring website;
• Session information;
• Shopping activity;
• Cart activity; and
• Date and time information.

We may use this information to operate the website, understand how visitors interact with YnTex, maintain security, diagnose technical problems, improve performance, analyse customer journeys, and improve our services.

9. Cookies and Similar Technologies

YnTex may use cookies and similar technologies to operate and improve our online store.

Cookies are small pieces of information stored on or accessed through a customer’s device or browser.

Cookies and similar technologies may be used for purposes including:

• Keeping customers signed into their accounts;
• Remembering shopping-cart contents;
• Maintaining website functionality;
• Remembering preferences;
• Security;
• Fraud prevention;
• Analytics;
• Measuring website performance;
• Understanding website usage;
• Advertising and marketing where permitted; and
• Measuring advertising effectiveness.

Where required by applicable law, non-essential cookies or similar technologies will be used subject to the appropriate consent requirements.

Customers may be able to manage applicable cookie preferences through the controls provided on the website or through their browser.

10. How We Use Personal Information

YnTex may use personal information to:

• Operate our online store;
• Process orders;
• Process payments;
• Deliver products;
• Create and manage customer accounts;
• Provide order tracking;
• Handle returns and refunds;
• Respond to customer enquiries;
• Provide customer support;
• Detect and prevent fraud;
• Protect customers and YnTex;
• Maintain website security;
• Improve our website;
• Analyse website performance;
• Understand customer interactions;
• Maintain business and transaction records;
• Comply with legal and regulatory requirements;
• Resolve disputes;
• Enforce applicable terms and policies; and
• Send marketing communications where permitted.

We do not use personal information for purposes incompatible with the reasons for which it was collected unless permitted or required by law.

11. Legal Bases for Processing

Where UK data protection law requires a lawful basis, YnTex may process personal information under one or more appropriate legal bases.

These may include:

Contract

Processing may be necessary to enter into or perform a contract with a customer, including processing an order, taking payment, delivering products, and managing applicable returns or refunds.

Legal Obligation

We may process information when necessary to comply with legal, tax, accounting, regulatory, or other statutory obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by applicable individual rights and freedoms.

Examples may include fraud prevention, website security, business administration, service improvement, and protecting legal rights.

Consent

Where required, we may rely on consent for activities such as certain marketing communications, cookies, or similar technologies.

Where processing relies on consent, customers may withdraw that consent as permitted by applicable law.

12. Fraud Prevention and Security

YnTex may process personal and transaction information to detect, investigate, and prevent:

• Fraudulent purchases;
• Payment fraud;
• Account abuse;
• Unauthorised transactions;
• Fraudulent returns;
• Identity misuse;
• Website attacks;
• Security incidents; and
• Other unlawful or suspicious activities.

Information may be shared with payment providers, fraud-prevention providers, financial institutions, technology providers, or competent authorities where reasonably necessary and legally permitted.

13. How We Share Personal Information

YnTex does not need to sell personal information in order to operate its online store.

However, we may share necessary information with service providers and other organisations that help us operate our business.

These may include:

• E-commerce platform providers;
• Payment processors;
• Banks and financial institutions;
• Shipping and courier companies;
• Fulfilment providers;
• Technology providers;
• Hosting and infrastructure providers;
• Analytics providers;
• Customer service providers;
• Fraud-prevention and security providers;
• Professional advisers;
• Government agencies;
• Regulators; and
• Law-enforcement authorities where legally required.

We aim to disclose only information reasonably necessary for the relevant purpose.

Some third parties may act as processors on our behalf, while others may act as independent controllers of personal information under applicable law.

14. Shopify and E-Commerce Services

YnTex may use Shopify and associated technologies to operate portions of our online store and e-commerce services.

As part of providing these services, relevant customer and website information may be processed through the e-commerce infrastructure supporting YnTex.

Third-party platforms and services may have their own privacy policies governing how they independently process personal information.

15. Advertising and Analytics

YnTex may use analytics, advertising, and measurement technologies to understand website performance and promote our products.

Depending on our active integrations and the customer’s consent choices, these technologies may help us understand:

• Website visits;
• Product views;
• Shopping activity;
• Advertising interactions;
• Conversions;
• General audience behaviour; and
• Campaign performance.

Where required, advertising or analytics technologies will operate subject to applicable consent and privacy requirements.

Customers can use available privacy and cookie controls to manage applicable preferences.

16. Marketing Communications

Where permitted by law, YnTex may send customers information about products, promotions, offers, or other relevant updates.

Customers can unsubscribe from applicable electronic marketing communications using the unsubscribe mechanism included in those communications or through other preference controls made available by YnTex.

Withdrawing from marketing communications does not prevent YnTex from sending necessary transactional communications relating to orders, accounts, returns, refunds, security, or other services requested by the customer.

17. International Data Transfers

YnTex serves customers around the world.

As a result, personal information may sometimes need to be processed in countries outside the United Kingdom.

For example, international orders may require customer information to be provided to overseas courier, logistics, customs, payment, technology, or fulfilment providers.

Where UK data protection law requires safeguards for an international transfer of personal information, YnTex will seek to use an appropriate lawful transfer mechanism or other legally recognised safeguard.

18. Data Retention

YnTex retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, dispute-resolution, and regulatory requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.

19. Data Security

YnTex takes reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Accidental loss;
• Misuse;
• Alteration;
• Destruction; and
• Other inappropriate processing.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their devices, email accounts, passwords, and YnTex account credentials.

20. Customer Privacy Rights

Depending on applicable law and individual circumstances, customers may have rights regarding their personal information.

Under UK data protection law, these can include the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of information in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing relies on consent; and
• Raise a complaint with the relevant supervisory authority.

Not every right applies in every circumstance.

YnTex may need to verify a person’s identity before completing certain privacy requests to protect customer information from unauthorised disclosure or deletion.

21. Accessing, Correcting or Deleting Personal Information

Customers may be able to view or update certain information directly through their YnTex customer account.

Where an applicable privacy request cannot be completed through the customer’s account or website privacy controls, the customer may contact:

support@yntex.shop

The request should provide enough information for YnTex to understand and appropriately respond to the privacy request.

Additional identity verification may be required where reasonably necessary.

22. Account Security

Customers are responsible for taking reasonable measures to protect their YnTex account.

Customers should:

• Use secure account credentials;
• Avoid sharing account access;
• Protect access to their email account;
• Sign out when using shared devices; and
• Report suspected unauthorised account activity.

YnTex may take reasonable security measures where suspicious or unauthorised account activity is detected.

23. Children’s Privacy

YnTex does not intentionally seek to collect personal information from children where doing so would be prohibited by applicable law.

Where age-related consent or other protections apply, YnTex will seek to comply with applicable legal requirements.

Parents or guardians who reasonably believe personal information relating to a child has been provided improperly may contact YnTex regarding the matter.

24. Third-Party Websites and Services

The YnTex website may contain links to or integrations with third-party websites, payment providers, platforms, or other services.

When customers leave the YnTex website or independently interact with a third-party service, that organisation’s own privacy practices may apply.

YnTex is not responsible for the independent privacy practices of third-party websites or services that YnTex does not control.

Customers should review the applicable privacy information provided by those organisations where appropriate.

25. Business Transfers

If YnTex undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or other business transfer, relevant personal information may be transferred as part of that transaction where permitted by law.

Any personal information involved will remain subject to applicable data protection requirements.

26. Legal Requirements

YnTex may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to valid legal processes;
• Meet regulatory obligations;
• Respond to lawful requests from competent authorities;
• Protect the rights or property of YnTex;
• Protect customers or other individuals;
• Investigate fraud or unlawful activity; or
• Establish, exercise, or defend legal claims.

27. Changes to This Privacy Policy

YnTex may update this Privacy Policy periodically to reflect changes to our services, website, technology, business practices, legal obligations, or privacy requirements.

When the policy is updated, the revised version may be published on www.yntex.shop together with an updated revision date.

Customers are encouraged to review the current Privacy Policy when necessary.

28. Privacy Questions and Requests

Customers can use available YnTex account and website privacy controls to manage supported privacy preferences and information where those functions are available.

For privacy matters that cannot be handled through the website or customer account, including applicable data-access, correction, deletion, restriction, or other privacy requests, customers may contact:

support@yntex.shop