Refund policy

YnTex Return & Refund Policy

Last Updated: 31 August 2026

At YnTex, we aim to make returns and refunds clear, convenient, and straightforward.

This Return & Refund Policy applies to eligible purchases made through our official website, www.yntex.shop.

1. Return Window

YnTex provides a 14-day return window, beginning from the date the item is delivered.

Customers wishing to return an eligible product must submit their return request within this return period.

Where applicable, the return period may be extended to account for weekends or public holidays.

This policy does not limit any additional rights customers may have under applicable consumer protection laws.

2. How to Request a Return

Customers do not need to contact customer support to start a standard return.

Eligible returns can be requested directly through either:

• The Return & Refund Page on www.yntex.shop; or
• The customer’s YnTex account.

Customers should select the relevant order and item and follow the return instructions displayed on the website.

The online return system may request information such as the reason for the return, condition of the product, photographs, or other information reasonably necessary to process the request.

Once the return request has been submitted, customers should follow the instructions provided through the YnTex website or their customer account.

3. Return Eligibility

To qualify for a standard return, an item should generally:

• Have a return request submitted within the applicable 14-day return period;
• Be the same product originally purchased from YnTex;
• Include relevant accessories and components supplied with the product;
• Be appropriately packaged for return; and
• Meet any other applicable return requirements displayed during the online return process.

Customers may reasonably inspect products to determine their nature, characteristics, and functionality.

Where permitted by law, YnTex may make an appropriate deduction from a refund if handling beyond what is reasonably necessary to inspect a product causes an actual reduction in its value.

4. Restocking Fee

YnTex charges a 0% restocking fee.

There is therefore no standard percentage-based restocking fee for eligible returns.

However, where permitted by applicable law, YnTex may reduce a refund to reflect an actual reduction in the value of a returned product resulting from excessive or unnecessary handling beyond what would reasonably be required to inspect the product.

Any such deduction will be determined according to the circumstances and condition of the returned product rather than through a standard restocking percentage.

5. Return Shipping

A £5.99 GBP flat-rate return shipping charge applies to eligible standard returns where the customer is responsible for the cost of returning the product.

Where applicable, the £5.99 return shipping charge may be deducted from the customer’s refund.

Different rules may apply where a product is:

• Faulty;
• Damaged;
• Incorrect;
• Misdescribed; or
• Otherwise covered by statutory consumer protections.

Where YnTex is legally responsible for return costs, the standard £5.99 customer return shipping charge will not be imposed contrary to those rights.

6. Consumer Electronics Returns

Customers returning smartphones, laptops, computers, tablets, gaming consoles, or other electronic devices should appropriately prepare the product before returning it.

Where applicable, customers should:

• Back up important personal information;
• Sign out of personal accounts;
• Disable activation locks;
• Disable device-tracking locks where appropriate;
• Remove personal SIM cards;
• Remove personal memory cards;
• Remove passwords or security restrictions where necessary for inspection;
• Factory reset the device where appropriate; and
• Include applicable accessories and components required as part of the return.

Customers are responsible for backing up and removing personal information from devices before returning them.

YnTex cannot guarantee the preservation of information stored on a returned electronic device.

7. Gaming Consoles & Accessories

Eligible gaming consoles, controllers, gaming headsets, storage devices, and other physical gaming accessories can be submitted through the normal YnTex online return process.

Customers returning a gaming console should remove personal accounts and personal information and disable applicable activation or security locks before returning the device.

Applicable accessories and components supplied with the product should also be included where required.

8. Video Games, Software & Digital Products

Physical video games may be returned subject to the applicable return requirements.

Digital downloads, activated software, redeemed game codes, downloadable content, subscriptions, and other digital products may have different cancellation and return rights once activation, redemption, downloading, or digital supply has begun.

Any exclusions or restrictions will only apply where permitted by applicable law.

Customers should review the relevant product information before purchasing digital or activation-based products.

9. Damaged, Faulty or Incorrect Products

Customers should inspect their order after delivery.

If a product arrives:

• Damaged;
• Faulty;
• Incorrect;
• Misdescribed;
• Missing important components; or
• Otherwise not in conformity with the order,

the customer can submit the issue directly through the YnTex Return & Refund Page or through their YnTex customer account.

YnTex may request photographs, videos, serial numbers, packaging information, or other reasonable evidence necessary to investigate the issue.

Faulty, damaged, incorrect, or misdescribed products will be handled in accordance with applicable consumer protection laws.

10. Return Inspection

Returned products may be inspected after they arrive.

Depending on the product, YnTex may verify:

• Product condition;
• Serial number;
• Model;
• Included components;
• Accessories;
• Signs of physical damage;
• Signs of misuse;
• Unauthorised modifications;
• Activation-lock status; and
• Whether the returned item matches the product originally purchased.

Once the return has been inspected, YnTex will determine whether the return qualifies for a refund or another applicable remedy.

11. Refund Processing Time

Once an eligible return has been received, inspected, and approved, YnTex will process the approved refund within up to 3 business days.

Approved refunds will normally be issued to the original payment method used to make the purchase.

Where applicable law requires the refund to be processed sooner or under different conditions, those legal requirements will take precedence.

12. When the Refund Will Reach the Customer

After YnTex processes and issues an approved refund, it may take approximately 5–10 business days for the funds to appear in the customer’s account.

The exact processing time depends on the customer’s:

• Bank;
• Credit or debit card issuer;
• Payment provider; or
• Original payment method.

The 5–10 business day period begins after YnTex has issued the refund.

Once the refund has been transmitted to the customer’s payment provider, the time required for the funds to appear is generally determined by that financial institution or payment provider.

13. Refund Method

Approved refunds will normally be returned to the original payment method used for the transaction.

Where the original payment method cannot accept the refund or another method is required, YnTex may provide an appropriate alternative in accordance with applicable requirements.

Refunds are not normally issued to an unrelated card, bank account, or payment method.

14. Original Delivery Charges

Where required by applicable consumer law following a qualifying cancellation, YnTex will refund the applicable standard outbound delivery charge.

If a customer selected an enhanced, express, premium, or otherwise more expensive delivery service instead of the least expensive standard delivery option offered for the order, YnTex may not be required to refund the additional cost of that upgraded delivery service.

15. Order Cancellation

YnTex provides a 15-minute automatic cancellation window for eligible unfulfilled orders.

During this period, customers may cancel an eligible order directly through the available online cancellation functionality.

Once an order has entered fulfilment, processing, or dispatch, immediate cancellation through this feature may no longer be available.

The 15-minute automatic cancellation window is an order-management feature and does not replace, remove, or restrict any statutory cancellation rights that may apply to an eligible online purchase.

Where statutory cancellation rights apply, customers may exercise those rights in accordance with applicable law.

16. Exchanges

Where exchanges are available, customers may request an eligible exchange through the online return process.

Exchange availability depends on factors including:

• Product availability;
• Stock levels;
• Product condition;
• The reason for the return; and
• The circumstances surrounding the original order.

If the requested replacement is unavailable, YnTex may provide an appropriate alternative remedy or refund where applicable.

17. International Returns

YnTex provides worldwide shipping, and eligible international customers may submit returns through the same online return system.

International return procedures may vary depending on:

• Destination country;
• Courier availability;
• Customs requirements;
• Import or export requirements;
• Product restrictions; and
• Applicable local regulations.

Customers should follow the return instructions presented through the Return & Refund Page or their YnTex customer account.

Additional statutory rights may apply depending on the customer’s country or region.

18. Final Sale & Non-Returnable Items

Certain products may be designated as final sale or otherwise excluded from standard change-of-mind returns where permitted by applicable law.

These may include certain:

• Digital downloads;
• Redeemed digital codes;
• Activated software;
• Downloadable content;
• Used or redeemed subscription codes; and
• Other products legally exempt from standard cancellation rights.

A final-sale designation does not remove any mandatory statutory rights relating to products that are faulty, damaged, misdescribed, or otherwise legally required to qualify for a remedy.

19. UK Consumer Rights

YnTex operates as a UK-based online retailer.

Nothing contained in this Return & Refund Policy is intended to exclude, restrict, or replace mandatory rights available to customers under applicable UK consumer protection legislation.

Where applicable consumer protection law provides customers with greater rights than those stated in this policy, those statutory rights will take precedence.

This includes applicable rights relating to distance purchases and goods that are faulty, damaged, misdescribed, or not of satisfactory quality.

20. Return & Refund Assistance

Standard returns should be submitted directly through the Return & Refund Page on www.yntex.shop or through the customer’s YnTex account.

Customers do not need to contact customer support before submitting a standard return or refund request.

If a customer experiences a technical problem with the online return system, needs assistance with an existing return, or has a question concerning a refund already being processed, assistance is available at:

support@yntex.shop