Refund policy

Return & Refund Policy – YnTex

Last Updated: April 28 2026

At YnTex, we are committed to providing high-quality products and a transparent, structured return process. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be accepted.

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## 1. Return Window

Customers are eligible to request a return within seven (7) calendar days from the date of confirmed delivery.

Once the 7-day return window has expired, all sales become final, and YnTex will not accept return or refund requests under any circumstances, except where required by applicable law.

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## 2. Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

- The item must be unused, unworn, and in original condition
- The item must be returned in its original packaging, including all accessories, manuals, and inserts
- The item must not show any signs of damage, alteration, or misuse
- Proof of purchase must be provided (order confirmation, receipt, or invoice)

YnTex reserves the right to deny any return request that does not meet these conditions.

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## 3. Non-Returnable Items

The following categories are strictly non-returnable:

- Digital products, downloadable content, or subscription-based services
- Gift cards or promotional credits
- Items marked as “Final Sale” or “Non-Returnable” at checkout
- Opened or used personal-use items (where hygiene or safety concerns apply)

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## 4. Return Authorization Process

All returns must be pre-approved.

To initiate a return, customers must:

1. Contact YnTex at hello@yntex.shop
2. Provide:
- Order number
- Description of the issue
- Supporting evidence (photos/videos if applicable)

If approved, customers will receive return instructions. Unauthorized returns may be rejected.

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## 5. Shipping & Return Costs

- Customers are responsible for return shipping costs, unless:
- The item was defective
- The wrong item was delivered

YnTex is not responsible for:
- Lost return shipments
- Damaged items during return transit

We strongly recommend using a trackable shipping service.

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## 6. Inspection & Approval

All returned items are subject to inspection upon arrival.

YnTex reserves the right to:
- Approve or reject returns based on condition
- Apply partial refunds if items are not in original condition

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## 7. Refunds

If a return is approved:

- Refunds will be issued to the original payment method
- Processing time may vary depending on payment providers
- Original shipping fees are non-refundable

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## 8. Late or Missing Refunds

If you have not received your refund:

- Check your bank account again
- Contact your payment provider
- Then contact us at hello@yntex.shop

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## 9. Exchanges

YnTex does not guarantee exchanges. If eligible, exchanges are processed as:
- Return → Refund → New purchase

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## 10. Policy Enforcement

YnTex reserves full authority to:
- Refuse abusive return behavior
- Limit or ban customers violating this policy
- Update this policy at any time

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## 11. Contact Information